WE COLLECT ON-SITE EXPERIENCE, OBSERVE PROCESSES AND RECOMMEND PROCESS OPTIMIZATION AND REORGANIZATION PLANS, WHICH WE IMPLEMENT TOGETHER.
Case Study - Processes
Hôpital du Jura
While exploring the possibility of expanding, while also facing increasing operating costs, the Hôpital du Jura commissioned Muller Healthcare Consulting to examine its wards’ organization and procedures and to develop a proposal for improvements.
To understand processes, one must take part in them.
As in all our process optimization projects, we accompanied staff at the Hôpital du Jura, observing and recording their daily operations. Together with trained nursing staff, doctors and logistic specialists, we then identified confounding factors.
Muller Healthcare Consulting subsequently organised several appointments for management personnel to visit other hospitals. This was a means for the management personnel to exchange experiences with other hospital staff. In this way, staff were able to identify the best practices as well as draw conclusions for their own projects. The patient pathway was determined in interactive workshops, wherein medical, nursing and logistic processes were then developed. This methodology resulted in a completely new, patient-oriented reorganisation of the Hospitals’ procedures. Based on these procedures, we simulated optimum ward sizes and determined their operating costs. Similarly, we redefined the skill and grade mix, as well as the rotas.
The redefined processes are consistently patient-oriented and will result in a sustainable increase in the competitiveness of the cantonal hospital. Ward sizes were expanded from the original 18 beds to 36 and various measures were defined, to reduce the length of stay. The associated cost savings were partially re-invested into quality: on Muller Healthcare Consultings’ recommendation, quality management staff will be included in future plans. The new rotas allow the removal of 12-hour shifts and split shifts, thereby increasing staff satisfaction.